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My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.
Have you contacted apple to get it repaired or replaced?
Where are you located? Are you anywhere near Rundle place Adelaide?
You need to make an appointment with the Apple Genius in the apple store. They will look at the one and assist you.
Emails will not do anything.
Have them look at the phone and if there is a fault that is due to the manufacturing they have to replace.