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If you can provide evidence that they had no right to be educating the premiums you can lodge a complaint with the ombudsman.
You should ask them for a letter to confirm their finding of the initial complaint and provide that to the ombudsman as well.
The ombudsman website is as follows
They have the power to investigate and if they find that the bank has incorrectly deducted premiums they can order that they reinstate them.
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