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My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.
I suggest that your brother writes to them and requests they contact him and set out when he has called and the messages left.
If they then refuse to call him he can report them to the law institute of victoria.
But make sure that it is put in writing and you can use the letter when you complain.
I hope this makes sense and is of assistance If there is nothing further
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