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Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5055
Experience:  Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
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I have a voucher from Qantas that expired after 1 year. I

Customer Question

Hi, I have a voucher from Qantas that expired after 1 year. I have asked them if I could extend this but they have said no. Do I have any options as this does not seem fair.
JA: What state are you in? It matters because laws vary by location.
Customer: NSW
JA: Has anything been filed or reported?
Customer: No I have only spoken to a Qantas rep.
JA: Anything else you want the lawyer to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Australia Law
Customer: replied 1 month ago.
This voucher was for cancelled domestic travel and expired 22 September 2016.
Expert:  Daniel replied 1 month ago.

Hello
The conditions for it to be valid, were they provided to you?
Was it written on the voucher? Or on something else? An email perhaps?
If so, then no, you do not have a claim here sadly.

You can speak to NSW fair trading, however I do not think the application will be successful:

http://www.fairtrading.nsw.gov.au/

I know what I am informing you of is not great news, but I cannot give false information that leads to false hope.

I wish to help you in this situation.

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