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Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5043
Experience:  Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
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You are chatting with Elena hope you are well. i got into

Customer Question

Good afternoon Pearl, you are chatting with Elena hope you are well.
JA: Thank you.
Customer: i got into trouble. Someone has used my name in obtaining an account through Optus. Unfortunately, the account holder has left a bill of almost $1900. I only found out when I made a few loans and i have been unsuccessful. what do i do?
JA: What state are you in? It matters because laws vary by location.
Customer: victoria thanks
JA: Has anything been filed or reported?
Customer: i have got statutory declaration and sent to Optus
JA: Anything else you want the lawyer to know before I connect you?
Customer: it started last March 2016 ...and i was told by a new utility company i have been unsuccessful i became traumatised and stressed out about it.
Submitted: 1 month ago.
Category: Australia Law
Expert:  Daniel replied 1 month ago.

Hello, I am a Solicitor and can assist.
At this stage, you can file a complaint with the ombudsman:
http://www.tio.com.au/

They are able to make a judgement call in the situation and if the information you can provide proves it was not you, then a judgement call can be made in your favour.

I wish to help you in this situation.

Expert:  Daniel replied 1 month ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Customer: replied 1 month ago.
Good morning Daniel
There is no need a further service. Thank you and i have lodged my complaint to TIO. If in the future that, i may need you i shall get in contact. Is there any further cost to your service if as of today i cease the communication?
Kind regards
Elena Hofmayer
Expert:  Daniel replied 1 month ago.

Thanks, ***** ***** my service and click on the ACCEPT button

Expert:  Daniel replied 1 month ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 1 month ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 29 days ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

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