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Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5358
Experience:  Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
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I am trying to trace a superannuation check from when I

Customer Question

Hello my name is ***** ***** I am trying to trace a superannuation check from when I retired in 2005.
JA: What state are you in? It matters because laws vary by location.
Customer: ACT. The check was sent supposedly to our post office box on the 22nd April 2005. I have been trying to find out from the bank if the check was cashed. The bank is saying they don't have records back that far??
JA: Has anything been filed or reported?
Customer: Not as yet. I have spoken to the Superannuation board. They have given me the date of the check, and the check number. And as I am now 75 years of age, no-one wants to help!!
JA: Anything else you want the lawyer to know before I connect you?
Customer: I don't believe I have ever had an amount like this or I would have had a little easier retirement. I would just like to know how to go about finding out from the bank to prove I have not received $34,000.00 at any time!!
Submitted: 5 months ago.
Category: Australia Law
Expert:  Daniel replied 5 months ago.

hello
File a complaint here with the Ombudsman:
https://www.fos.org.au/
They are able to make a judgement call in respect of the matter, clearly they should be able to make enquires as to where the cheque went and if it was cashed in.
It should be a simple procedure.

I wish to help you in this situation.

Customer: replied 5 months ago.
Thank you for your assistance. So do we file the complaint online , with the link above?
Expert:  Daniel replied 5 months ago.

Yes that is correct.

wish to help you in this situation.

Expert:  Daniel replied 5 months ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 5 months ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 5 months ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 4 months ago.

Hello
I note I have not received a response?
I wish to help you in this situation.

Expert:  Daniel replied 4 months ago.

Hello
I note I have not received a response?
I wish to help you in this situation.