My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
The law says they have a right to repair or replace.
If they cant then you can ask for a refund
This is the law as art stands.
If they cannot repair it and are not willing to repair then they have to refund. But you have to sue them for this.
Take the matter to NCAT or to Court.
You have to have evidence form an independent mechanic and they have to be willing to back you up with a detailed report on the problem and also appear in court for you.
I hope this makes sense and is of assistance. If there is nothing further
thank you for using my services.
If I have missed anything, or you have any further questions please let me know
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