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My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
By paying the deposit you have confirmed that you are happy to enter into the contract and they have to come and start. If they have not you have a right to terminate for breach and sue them for your money back.
You should make contact again and ask them for a refund as they have breached the agreement.
I assume you have not got anything in writing from them?
You send them an email and confirm the agreement and that you have paid the deposit. If you no longer what the work done because they have not turned up, tell them you want a refund in seven days. If they refuse then you sue them for the money.
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