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My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
Are they based on Australia?
You have a problem. Because they have Terms and Conditions and if you ticked the box that you agreed with them you may have breached them.
The BPay transactions from banks can be re-accesed by logging onto your bank account.
If you know the third parties that made the payment you should get evidence from them.
You are in breach of the agreement and you cannot sue them to get your money. They have every right to do what ey have done.
You are the one that has to prove that the transactions are legitimate and that the third parties have no issue. If you cannot then under the money laundering laws they can stop you accessing the funds.
Any suspicious transaction can be stopped the same applies here in Australia. The banks will freeze the accounts.
Did you Bpay from your account with your bank?
If you did the you can log on to your account and see the transaction and the identification of it.
You shod be able to see the transactions and when they were made. Also if you authorised them to be made you are responsible for them.
They work the same and the laws make sure that there is no money laundering.
You have to prove where it came from and that it is legitimate. If not you will lose out.
You have a problem and if you want to solve it through the courts they will not grant you relief if they feel that they are suspicious and may report you to Scotland yard in the UK. Any actions has to start in the UK.
So you have to work thorough all the transactions and isolate them and give them what they want.
I am really sorry i cannot give you anything more positive but if they suspect the money is from proceeds of crime or trying to avoid tax in other countries you face possible jail term in the UK if you take it further
I know you used it as they allowed you but you allowed third parties to use it and under the Terms and Conditions it is not permitted. They failed in picking it up early but there is a breach.
If you don't know who was using it there is a problem.
Good luck with it and I am sorry I cannot give you more positive news. It is a hard position and many have lost out doing the same.
Good luck and all the best.
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I cannot say there are loopholes. I believe that it is clear in the terms and conditions that you have agreed to.
They will use them to benefit themselves.
What do you mean by an ID Selfie?
They want confirmation who deposited the money and that it was clean money.
They want to know who put it into your account.
No there is not breach of privacy because they are not disclosing your information to others.
This is what they are relying on and you agreed to it.
"CoinJar reserves the right to request identification information (such as driver’s license, identity card, invoices, Government issued photographic identification, utility bills, residential certificate, signed certification of cohabitation, or similar, banking information) depending on the amounts requested through our service or any apparent suspicious activity which may indicate money-laundering or other illegal activity. Identification of the bank account to or from which funds are transferred may also be requested. In certain cases notarization of certain documents (including apostille) may be requested. Transactions may be frozen until the identity check has been considered satisfactory by CoinJar as required by applicable money laundering laws. CoinJar may request additional identification information at any time at the request of any competent authority or by application of any applicable law or regulation. CoinJar may also make enquiries using third parties to verify your identity and / or your account details."
But you have to advise them of who used the BPAY system to deposit the money.
They are suspicious of the amounts deposited.
You allowed them access and you are responsible. This is what they will rely on and if you read the rest of the conditions it says you are responsible.
I am sorry I could not give you anything more positive.