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Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5129
Experience:  Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
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My husband passed away 12/15. He had MPI life with ANZ for

Customer Question

My husband passed away 12/15. He had MPI life with ANZ for $240k (original mortgage amount). On date of death we owed on a joint mortgage $120k which has been settled. They are now insisting I obtain probate to receive the residual amount.
All other insurance, superannuation etc has been settled on production of the will which names myself as sole heir and executor.
As it was a joint mortgage and I am sole heir should this be necessary?
Thanking you in advance
Submitted: 9 months ago.
Category: Australia Law
Expert:  Daniel replied 9 months ago.
Hello
Not necessary really, if all else has been resolved.
File a complaint here, https://www.fos.org.au
The ombudsman can make a judgement call.
My sympathy to you.
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Customer: replied 9 months ago.
Sorry I don't feel you answered the question as a yes or no!! The ombudsman is not an option as I don't have an issue obtaining probate if that's necessary!
Expert:  Daniel replied 9 months ago.
Hello, sorry I wasn't clear enough! :)
No it is not necessary. I advised that you can lodge a complaint to the ombudsman if you feel they are being unreasonable. As usually a death certificate would suffice to arrange your affairs.