My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
If you dispute their actions you can take the matter to the Ombudsman.
You should get together all correspondence from them and also set out the discussions you had with them and the name of the consultant.
If it is a general mistake on their part then the Ombudsman may allow them to withdraw it but if not they will have to pay you.
I hope this makes sense and is of assistance. If there is nothing further
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