My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
To sue them is not going to be worth the time and effort.
But you should report them to the Department of Fair Trading and provide them all emails etc.
They will be investigated and if it is found that they have acted inappropriately you will get you refund. You should also read their terms and condition on the site to see what the policy is as you have agreed to this when you purchased the voucher.
If it says no refund once expired then you may not have a case.
Usually they have to be used before they expire. If they expire then they are not valid and you lose your money.
If you wish to sue them you can take them to NCAT and complain.
I hope this makes sense and is of assistance. If there is nothing further
thank you for using my services.
If I have missed anything, or you have any further questions please let me know
If there is anything else in the future please do not hesitate to ask.
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