My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
There are strict rules about surveillance cameras at work and they can be put in place provided the employer notifies the employees and they cannot be placed in certain areas.
Here is an overview for australia
It is a matter that you have to take an action with the Industrial relations commission for the employer being in breach of the act.
I am not sure why they are telling you they cannot assist. They may not be able to do anything with a verbal complaint but you can commence proceedings and they have to act.
Look at section 41 of the act and also section 40 giving jurisdiction to all state courts except the local court.
You have to file an application with the court that they have breached the act.
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