My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
Was the amount she paid on the policy stated was the premium at the time?
If that is the case, she does not have a leg to stand on as she has agreed to the amount.
But if you wish to fight them on it then your best option is the FOS (ombudsman) they are a free service and will only cost you your time.
Their website is as follows:
You have to look at what she was being covered for and compare that to the cheaper policy, if they are the same then I would suggest you give it a go.
No guarantees but you have nothing but your time to lose.
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