My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
Yes this is common procedure so they can get a statement
You should have reported it to the police.
They will compare what you say to the police and what you tell the investigator.
If they suspect that you have had anything to do with the disappearance of the car they will not payout. This is why they do this.
If you refuse to cooperate then they will not deal with your claim.
This happens with all insurance claims not just motor vehicle claims.
I hope this makes sense and is of assistance. If there is nothing further, thank you for using my services.
If I have missed anything, or you have any further questions please let me know
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