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Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
Experience:  Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience
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We have been charged products which we didn't order

Customer Question

we have been charged for diet products which we didn't order or receive from the USA company besthealthshop.com. they have charged our Visa account $118.07 on 25th April 2015 and $117.44 on 23rd May. What can we do about it?
Submitted: 1 year ago.
Category: Australia Law
Expert:  Daniel replied 1 year ago.
HelloAs they are overseas, all you can do at this point is speak with your bank and have the money returned back to the account. If it was purchased with paypal, you can speak with paypal, but clearly it is just a credit card payment. In respect of the matter that is the best and most cost effective manner to resolve it. The bank has power to have the transaction reversed.