This is the email that I sent to sportsbet.
Customer By CSS Web (Robert) (11/06/2015 06.36 PM)
To whom it may concern,
Recently I have made, and won a bet placed on my sportsbet account. The bet was for Valteri Bottas to win his group in the last round of the Formula 1 Championship.
However, this bet has been incorrectly voided and my original bet refunded.
I say incorrectly because in my opinion, Sportsbet.com has absolutely no right to refund this bet.
In the e-mail (Question Reference # ***** Date Created: 08/06/2015 09.12 AM) that was sent to me the following day, it is stated that sportsbet reserve the right to correct any obvious errors and to void any bets where such has occurred.
There was absolutely no obvious errors involved with this bet. V. Bottas was paying $7. Not $70, as would indicate an obvious error.
Now I can understand that sportsbet has made an error, however, that is not my fault. That is the fault of sportsbet and it's employees, and they should be the ones made responsible.
Refunding my bet is simply not good enough. You have robbed me of the opportunity to place other wagers in this event by accepting the bet in the first place.
It has not gone unnoticed that the bet was not voided or refunded until after the race. I am certain that if V. Bottas had of crashed or suffered a mechanical failure or just simply lost out to D. Ricciardo or D. Kvyat, or the other driver whom I cant remember at this moment, then sportsbet would have been more than happy to collect my money and never mention it again.
This is not fair and equal to robbing me in a dark ally with 5 of your mates.
You cannot simply take your bat and ball and go home, just because you got out.
As stated on the Sportsbet homepage,
Placing a sports bet is a game of skill. The challenge is to gather and analyze as much information as you can about a game, weigh the probabilities of each team winning, and subsequently compare your opinion to the oddsmaker's.
While luck may be a deciding factor in the outcome of any single game, and will inevitably go against the bettor on occasion, it will balance out in the long run.
On these grounds, I demand to be paid out on this wager. I have been a sportsbet customer for a lengthy period of time and have well and truly covered the amount owing on this payout. It is inevitable, every now and then the bettor is going to lose, as is the bettee. That's the nature of the game.
Again, Taken from the sportsbet website,
Justice Payouts & Refunds
Definition: do the right thing by punters robbed by the result.
Denied a winning bet by a bad decision or something extraordinary?
We do our best to make sure punters don’t suffer as a result of a bad decision or blatant error of judgement.
This is the perfect example of a punter being robbed, however this time it is sportsbet itself doing the robbery. This decision is extraordinary in itself, however the timing of this decision is the real kicker.
This is absolutely an error of judgement on sportsbet's behalf, so, I implore you, do the right thing by a punter who has been robbed and reverse your decision not to pay this bet.