You need to have mediation and if that fails then go to court.
I have concerns based on what you have said as it appears you have not had very frequent contact with the child and that it s mainly with phone calls.
Because he is 14 his wishes will be taken into consideration by the court.
But mediation first then court. Because you are in different states it will have to be over the phone or how the mediator arranges it.
You should contact your closest family relationship centre. This is a free service provided by the Federal Government. Their website is
You can find your closest one on there.
The web-site also have alot of useful information and links to assist you.
Before going to court you must obtain a certificate from a family dispute resolution practitioner. You get this through the free service provided at the family relationship centres.
If you need to go to court then you will need to file an application in the Family Court or the Federal Magistrates Court
http://www.familycourt.gov.au and http://www.fmc.gov.au
You should also get more detailed advise form a family law solicitor and have them ready to file an application if required.
The law society of NSW will give you a referral.
Their website is as follows:
Is there anything else I can assist you with?