Thank you for your question. To Introduce myself I am a sydney based Solicitor and will do my best to provide you with relevant information to assist you.
The local auto electrician that repair the problem can he confirm whether what the dealership deed had any bearing on the problem at all?
If you believe your mother has been scanned by the dealership, you can take the matter to the Department of fair trading in Queensland and complain about them.
Before you do anything though, you need to see whether the auto electrician is prepared to provide something in writing that will confirm what the problem with the vehicle was, and the repairs done by the dealership had nothing to do with rectifying it.
If you can get this type of information, then you can approach the dealership and request a refund of your mother's money and if they refuse advise them you are taking this matter further and will also be taking it to the media and making sure everybody knows how they treat pensioners.
You should also find from an alternative dealer the cost of the parts that they replaced you have a greater evidence on whether they ripped your mother off or not.
I believe the fee they are charging appears to be excessive but I don't know what the parts are worth.
Have a giving you a breakdown and an itemised account as to what they are charging for everything?
I hope this is of assistance. If I have missed anything, or you have any further questions please let me know before leaving any feedback.
If I have assisted please do not forget to leave me with positive feedback.
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