Yes I do.
First though - I am actually living inn NZ. There was no option in the list. I hope that is OK.
They are located in Australia. We got nabbed in Surfers Paradise. I understand their head office is there.
It is hardcopy and I am unable to scan it today. Sorry.
The salespeople did not point me to any clauses - they simply assured me I would not regret it - and said if absolutely insist -I can sell it on.
I have found the "cooling off period" clause now (at the very back) - but it runs out weeks before the customer can get online and try the product out.
They don't seem very interested that their customer is so unsatisfied. I have asked that the cooling off period be extended as an exception and of course they say "no, you should have read it more thouroughly, sell it yourself." (This is only a month after signing up)
No I was not told - and I specifically asked if I could cancel later.
There is a mention at the back of the booklet I was given.
Unfortunately these were verbal discussions while being sold the product.
Yes. I requested over the phone after three weeks (1 week after getting access to their website and seeing how inefficient it was)
I asked for my concerns to be noted so I they don't say "You should have told us earlier" in six months.
I was going to write a letter insisting on a refund and explaining my unhappiness. Shall I do that ASAP so I have a record?
Having answered your question I would like to explain how I am paid for my work. The rating given by you, for my answer will decide whether or not I will be paid for my work.
At the end of this post you will see 5 faces asking you to rate my work. Selecting either of the 2 the unhappy faces means you are not happy with my answer and do not wish me to be paid for my work. The other 3 mean I am paid.
I would prefer you rate me at the very end of our session not after each response. This way I can be sure you have an answer that assists you and you can rate the whole experience.
If you want more information after I respond, or wish to have something cleared up, select "Reply so Sydney-Lawyer" or "Reply to Expert" and we can continue until you are satisfied.
I am here to assist you as quickly as possible, and you rating each post will delay the process as it does not tell me what the issue is. I would prefer you ask me questions than rating the response and not providing me with further questions.
Thank you. Excellent advice so far!
I have an automatic payment set up for the loan. It will come out starting the first of this month. Should I see about cancelling this with my bank - or am I breaking the law? (I did agree at the time)
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