A COMPANY INSTALLED A CAESARSTONE BENCHTOP IN MY KITCHEN. THE STONE HAD A FAULT IN IT WHICH REQUIRED A CAESARSTONE REPRESENTATIVE TO COME OUTAND ASSESS. HE ATTENDED AND DRILLED OUT WHAT HE THOUGHT TO BE A PIECE OF WOOD, HE THEN USED SOME SORT OF RESIN TO FILL THE HOLE. IT HAS LEFT A SMUDGY MARK ON MY BENCHTOP. HE STATED THAT SOMETIMES PIECES OF CAESARSTONE GET THROUGH THE QUALITY CONTROL BUT THAT THE STONEMASON IS SUPPOSED TO THOROUGHLY CHECK EACH PIECE OF STONE BEFORE CUTTING AS CAESARSTONE IMMEDIATELY REPLACE ANYTHING THAT IS FAULTY. THIS WAS NOT DONE AND I ENDED UP WITH A SUB-STANDARD PIECE OF STONE. THE WORKMANSHIP AS FAR AS THE CUTTING OF THE STONE BY THE STONEMASON IS TERRIBLE AND THE CORNER JOIN WAS MISCALCULATED BY THEM AND THEY HAD TO USE 1/2 A CM OF FILLING MATERIAL TO TRY TO COVER IT. IT LOOKS TERRIBLE. CAESARSTONE HAVE TRIED TO INTERVENE WITH THE STONEMASON WHO WAS TOLD HE MUST SORT OUT THE PROBLEM WITH ME. I HAVE TRIED CALLING HIM AND HE WILL NOT RETURN MY CALLS. I HAVE PAID HALF OF THE MONEY - THE OTHER HALF WAS TO BE PAID AFTER INSTALLATION, I HAVE NOT PAID BECAUSE OF ALL THE PROBLEMS THAT HE DOESN'T SEEM TO WANT TO ADDRESS. LEGALLY CAN I GO TO ANOTHER STONEMASON TO GET IT FIXED - I HAVE BEEN WITHOUT MY KITCHEN FOR 4 WEEKS AND I NEED TO SORT IT OUT. I HAVE RUNG CAESARSTONE AGAIN TO SEE IF THEY WILL SUPPLY THE REPLACEMENT PIECE OF STONE TO ANOTHER STONEMASON AS I WOULD PREFER NOT TO GO THROUGH ANY MORE PROBLEMS. THEY SAID THEY WOULD GET BACK TO ME.
TALKING TO THE STONEMASON - HE JUST SAYS ITS MY FAULT THAT I DIDN'T NOTICE IT ON THE DAY AND THAT HE IS GOING TO SEND ME TO THE DEBT COLLECTOR.
I HAVE HAD DEALINGS WITH CAESARSTONE DIRECT WHO HAVE TRIED TO BE HELPFUL BUT THE STONEMASON SEEMS TO BE IGNORING THEM AS WELL
BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
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