I was booked to travel with Virgin Airlines on the 25th September this year when their computers malfunctioned and our flight was canceled. I had receipts for travel home with another carrier, accommodation for 1 night, taxis to and from the airport and other expenses.I followed the correct channels to be reimbursed by the airline. They advised me that within 21 days of their response ( 21/10/2010) they would reimburse the cost of accommodation and taxis, but not the other expenses (food, phone calls). As for the other airline's ticket cost, Virgin said they would provide me with flight credits for that amount, which is valid for only 12 months and does not suit my needs or expectations one bit.As of today's date 7-12-2010, I have not received ANY money in the way of compensation or reimbursement. What are my options to have the full amount ($947.74) of my out of pocket expenses reimbursed?
The only thing you can do is sue the airlines to recover your $947.74. If you tell me what state of Australia you are in, I can give you more specific information on how to go about doing that.
I live in Tasmania. Flew out of Hobart to Melbourne and return.
Because 7 days have passed since our last communication, I will need you to Accept my answer to your previous question before I can continue assisting you with your new queries.
Thankfully the Magistrates Court in Tasmania finally put together a brochure on how to commence a small claim. Please see attached. Should you have any other questions, please let me know. Alex40527.0969325579
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