Thank you for your enquiry. I am sorry to hear that you have lost money on Ebay. In order to assist you further, please reply to the following;
a. Was the bank transfer made to a person within Australia?
b. Does Ebay say that you are not entitled to relief under its Buyer Protection Program?
If so, is this because you did not pay by Paypal?
I await your further reply.
I note your response and the emails you included therein, with thanks.
I still need your answer to;
as the emails were not clear on who you made the payment to and whether it was an Australian bank account?
I have not received a reply to my questions seeking more information from you.
My name: Yun LuoFirst name is: YunLast name is: LuoAddress: Room 1299 Building 216# Nanyang No.7 Qu City: HeNan zipcode:474250 Nation:ChinaBank wire transfer BANK OF CHINA HENAN BRANCHNo.8 Nanyang,Henan,ChinaA/C holder's name:Luo YunA/C No:636666-02003-7732SWIFT code: BKCH CN BJ 530 IBAN/SWIFT(BIC)code: BKCHCNBJ530(First name is: Yun Last name is: Luo )
Thank you for your further reply. I am sorry that you have been the victim of fraud.
Although I understand where you are coming from in so far as Ebay's notification procedure is concerned, however, if you want to establish that they were negligent in failing to send you an email, you would have to prove that in Court and it is not worth running the risk of commencing an action of this nature against it.
However, you may be able to lodge a claim with the Office of Fair Trading, Queensland about their procedure on notifying you late about the fraud. The office may not consider that you are a consumer of Ebay and you may not be able to succeed, but it is worth you talking to this Department.
Otherwise, your contract was with the Chinese person who failed to deliver the merchandise you paid for.
As you know, Ebay's protection policy only arises in certain circumstances, and it does not involve transactions paid by way of direct bank deposit/bank transfer.
You will be aware that Ebay wants people to pay through Paypal, as this may have protected you, however, even then, sometimes the payment cannot be recovered by Paypal.
The fact that you have sent payment to someone overseas makes it very difficult to find that person and to sue them in order to recover your $500.00.
You may want to report this incident to the Police and see whether Victim Assist, Queensland can assist in offering compensation as a victim of crime, in your situation. Their website is below;
I wish you well. If you have any other questions, please let me know. Otherwise, please don't forget to press the "Accept" button upon receiving this answer to your enquiry.
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