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Appliance Guru
Appliance Guru, Owner and Technician
Category: Australia Whitegoods
Satisfied Customers: 14128
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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It keeps showing up e21 can you help?? I bought it at a

Customer Question

It keeps showing up e21 can you help?? I bought it at a garage sale and don't have a booklet
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Last night and this morning lol thankyou 😊
JA: Do you plan on doing the work yourself?
Customer: Probably not but if it's something simple I will
JA: Anything else we should know to help you best?
Customer: If I press start/pause button it goes again but only for a while then does it again grrr lol
Submitted: 1 month ago.
Category: Australia Whitegoods
Expert:  Appliance Guru replied 1 month ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 1 month ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

What is the unit make and model also?

Customer: replied 1 month ago.
Stirling washing machine XQG65-908E and thankyou
Customer: replied 1 month ago.
Hello are you there??
Customer: replied 1 month ago.
Customer: replied 1 month ago.
Are you actually still there?????
Customer: replied 1 month ago.
How long should I wait???
Customer: replied 1 month ago.
I think 40 minutes is long enough!!!
Customer: replied 1 month ago.
Hello?? My clothes are stuck in there are you still there???
Customer: replied 1 month ago.
Thankyou, sorry I was a bit rude, I didn't realise how this worked everything was so quick and then such a long delay thankyou for your time ��
Expert:  Appliance Guru replied 1 month ago.

OK is this a top loader or a front loader?

Customer: replied 1 month ago.
A front loader
Expert:  Appliance Guru replied 1 month ago.

Remove the top panel on the washer and slide it straight back and off then reach down to the door latch and pull the release lever down to open the door.

Customer: replied 1 month ago.
Ok cool is this also going to fix the error???
Expert:  Appliance Guru replied 1 month ago.

Yes it very possibly could

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.