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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 20434
Experience:  Highly accurate diagnostician with over 30 years of experience.
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I have that exact problem and will have to diagnose the

Customer Question

hi i have that exact problem and will have to diagnose the defrost system, can you guide me thru that, i am competent with multi meter etc
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: i have pulled it down 3 times and defrosted it and knew there must be an underlying problem
JA: Do you plan on doing the work yourself?
Customer: yes were poss
JA: Anything else we should know to help you best?
Customer: i understand basic eletrics
Submitted: 4 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

The two most common parts to cause defrost issues are the heater and defrost thermostat. Both are located in the freezer. The heater is mounted under the cooling coil and the thermostat is typically in the upper right corner. Both may be tested for continuity. Testing must be performed when the freezer is cold to get the correct readings. Replace either part if found to be open.

May I please have your model number so I am able to provide you with accurate, model specific information?