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Appliance Guru
Appliance Guru, Owner and Technician
Category: Australia Whitegoods
Satisfied Customers: 14032
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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GE P21A Double Door fridge/freezer with icemaker Fridge unit

Customer Question

GE P21A Double Door fridge/freezer with icemaker
Fridge unit is freezing vegetables in vegetable drawer.
Temperature setting in both freezer and fridge is 1
Have tried a range of temperature settings without success
Submitted: 1 month ago.
Category: Australia Whitegoods
Customer: replied 1 month ago.
I have not had a response
Expert:  Appliance Guru replied 1 month ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 1 month ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Answer:

You need to replace the operating thermostat in the unit if you have the complete model number off the tag I can get you a link to the part.

Customer: replied 1 month ago.
Model No. PGC 21MMIHFBB
Serial No LG 18990
Customer: replied 1 month ago.
I don't want to talk on the phone
Expert:  Appliance Guru replied 1 month ago.

Since you are in New Zealand you will have to get a hold of a local GE parts supplier to look the thermostat up as I do not have access to GE parts in New Zealand

Customer: replied 1 month ago.
I have endeavoured to do this but there are NO GE suppliers, parts suppliers or service agents in New Zealand.
Expert:  Appliance Guru replied 1 month ago.

Yes I could not find any, did you buy it there?

Customer: replied 1 month ago.
Purchased from an official GE distributor, Monaco Ltd, Auckland. GE have since abandoned New Zealand. I think, but am not sure, that this may also be the situation in Australia.
Expert:  Appliance Guru replied 1 month ago.

Yes I am just not sure where you can get parts mate....you may have to abandon the unit and get a different one.

Customer: replied 1 month ago.
Thanks for your efforts.
However I am no further forward than when I started.
In view of that I believe the $NZ41 should be returned to my credit card with the Just Answer guarantee of satisfaction
Customer: replied 1 month ago.
I await your reply

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