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Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years of experience.
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I cannot change programmes on my SMS68M12AU/01 MACHINE, 24

Customer Question

I cannot change programmes on my SMS68M12AU/01 MACHINE
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 24 HOURS SINCE WE HAD A POWER OUTAGE
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: NO ITS A BUILT IN MACHINE
JA: Do you plan on doing the work yourself?
Customer: ONLY IF IT IS A SIMPLE PROCEDURE - I'M NO EXPERT!
JA: Anything else we should know to help you best?
Customer: IF I CAN UNPLUG IT WHAT DO I DO NEXT?
Submitted: 2 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

The trouble is likely related to the main electronic control. I would turn the mains switch off for at least 4 hours. If still no action, post back and we can attempt a reset through the service mode.

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