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Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 21559
Experience:  Highly accurate diagnostician with over 30 years of experience.
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We have just replaced the water filter on our fridge and the

Customer Question

We have just replaced the water filter on our fridge and the filter indicator is still red. We have turned the fridge off thinking that was the reason to no avail.
Help
Submitted: 9 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 9 months ago.
SRS584DR Serial No.143942bp00033
Expert:  Kelly replied 9 months ago.

Thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 9 months ago.

Press the Ice Type button for about 3 seconds. The light should reset, does it?

Customer: replied 9 months ago.
Did not reset
Expert:  Kelly replied 9 months ago.

Did you hold the button for at least 3 seconds?

Customer: replied 9 months ago.
Yep bottom left button.
Expert:  Kelly replied 9 months ago.

Can you try again, this time holding that button for 10 seconds, please?

Customer: replied 9 months ago.
Nothing happened.
Expert:  Kelly replied 9 months ago.

Do any of the dispenser buttons respond to pressing?

Customer: replied 9 months ago.
Everything lights up except the child lock?
Expert:  Kelly replied 9 months ago.

Press the Power Cool button and the Fridge button simultaneously for 3 seconds. What happens there?

Customer: replied 9 months ago.
Screen went blank, has come back up filter indicator still red
Expert:  Kelly replied 9 months ago.

Does pressing the ICE TYPE button for 3 seconds now reset it?

Customer: replied 9 months ago.
No, it only changed the ice type
Expert:  Kelly replied 9 months ago.

It sounds like the electronic control has failed because that should reset the filter light. How long did you leave it unplugged for? It will take at least 30 minutes to reset the control.

Customer: replied 9 months ago.
Only a couple of minutes, we will try again today with it unplugged for thirty minutes
Expert:  Kelly replied 9 months ago.

Thank you, ***** ***** posted.

Customer: replied 9 months ago.
We now have a totally different problem, when we came home from shopping yesterday the fridge and freezer has defrosted, all the lights are on ie. Fridge temperature is 2 deg, freezer temperature 21 deg, we pot on power freeze, to no avail, it is not producing ice, but we can get water, has all the button pressing caused this?
Customer: replied 9 months ago.
Panic over, we turned the fridge off for 30 minutes and thankfully it came back on all working now, although the indicator light is still red.
Not worrying about it anymore.
Thank you for your support.
Helen
Expert:  Kelly replied 9 months ago.

It sounds like there may be an issue with the electronics but at least it is back cooling again!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!