How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AUSSIE- Repair Tech. Your Own Question
AUSSIE- Repair Tech.
AUSSIE- Repair Tech., Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 3620
Experience:  Appliance Tech with 12 years experience in the Industry.
55003593
Type Your Australia Whitegoods Question Here...
AUSSIE- Repair Tech. is online now
A new question is answered every 9 seconds

I just purchased a brand new fisher & paykel vented dryer

Customer Question

I just purchased a brand new fisher & paykel vented dryer yesterday and its making a really loud scraping sound
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: since yesterday
JA: Do you plan on doing the work yourself?
Customer: I can try as the earliest a technician can come out is in 3 weeks which is not ideal
JA: Anything else we should know to help you best?
Customer: no
Submitted: 6 months ago.
Category: Australia Whitegoods
Expert:  Ezekiel replied 6 months ago.

hi do u hear the noise around the side walls

Customer: replied 6 months ago.
no just in one section of the drum, I removed the back and it looks like some plastic disk at the front of the machine that helps the drum rotate is scraping or something
Expert:  Ezekiel replied 6 months ago.

that sounds like drum rollers

Customer: replied 6 months ago.
how do i fix?
Expert:  Ezekiel replied 6 months ago.

can I get a model number it may be related to shipping to avoid banging or getting bent

Customer: replied 6 months ago.
DE5060M1 Fisher and paykel 5kg vented sensor
Expert:  Ezekiel replied 6 months ago.

ok one second please

Customer: replied 6 months ago.
any advice?
Expert:  Ezekiel replied 6 months ago.

hi sorry computer froze no luck on my side I'm going to step out maybe one of these other techs can assist you better good luck