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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 18634
Experience:  Highly accurate diagnostician with over 30 years of experience.
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My washing machine started ok and just lost power like the

Customer Question

hi my washing machine started ok and just lost power like the power point was turned off. Any ideas
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: Whirlpool WFS1073DD
JA: Do you plan on doing the work yourself?
Customer: im not sure what is wrong with it it has been working perfectly
JA: Anything else we should know to help you best?
Customer: is there some sort of reset button on this model
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Whitegoods Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 3 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

There is no reset beyond unplugging it for at least an hour. Can you do so and see if the behavior changes, please?

Customer: replied 3 months ago.
ok will do
Expert:  Kelly replied 3 months ago.

Thank you! Hopefully it fires back up and works for you! The alternative is a faulty filter assembly in the main power supply line or a faulty control board. Let me know what happens, please.

Customer: replied 3 months ago.
there is still no power to the washing machine
Expert:  Kelly replied 3 months ago.

You are certain the outlet is live?

Customer: replied 3 months ago.
the socket is live i plug in another appliance and it works fine
Expert:  Kelly replied 3 months ago.

So the main control board is likely faulty, provided the noise filter that cleans the AC voltage to the control is good. Do you have a meter to test voltage with?

Customer: replied 3 months ago.
I dont have a meter but i can buy one
Expert:  Kelly replied 3 months ago.

If you can get one we just need to verify power is getting to the main control out of the noise filter.

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