Australian Whitegoods Questions? Ask a Technician for Answers ASAP
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The defrost heater is behind the rear panel in the freezer, shown as number 230 in the diagram at the link below.
There is also a sensor in the upper left corner of the evaporator coil I would replace, available below.
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I am sorry, I misunderstood you. On the back of the cabinet is the main control. On that control are large spade terminals labeled J11 Line and J9 DEFROST HEATER. Unplug the refrigerator and remove those wires and place a jumper between them and the heater should turn on.