Australian Whitegoods Questions? Ask a Technician for Answers ASAP
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I would look closely at the earth ground connection to the cooktop. The ignition system is heavily dependent upon having a good ground to work properly. Plug polarity (line and neutral) is important, too. Are you able to test the outlet for proper wiring?
Cooking splatter should not make that much difference unless they use a tremendous amount of grease and are messy cooks. I agree that wiring is probably okay. How are the flames when they are on? Do they appear to be adequate size or small?
That sounds like more of a gas supply issue. Is it LP or natural gas fed?
It sounds like a design flaw if it shuts down with splatter. I am not sure, I will place your question back to the list to see if maybe anyone else has come across this.