How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ezekiel Your Own Question
Ezekiel
Ezekiel, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 261
Experience:  Appliance Repair Expert
91962359
Type Your Australia Whitegoods Question Here...
Ezekiel is online now
A new question is answered every 9 seconds

Got a Elextrolux Frontload washer model number Ewf 1074. :

Customer Question

Got a Elextrolux Frontload washer model number Ewf 1074.
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: got an error message E42.
JA: Is there anything else important you think the Whitegoods Technician should know?
Customer: The door latch keep clicking and the door light does nor stay on.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Whitegoods Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Australia Whitegoods
Expert:  Ezekiel replied 11 months ago.

hello my name is***** will be helping you

Customer: replied 11 months ago.
Got a Elextrolux Frontload washer model number Ewf 1074.got an error message E42.The doorlatch keep clicking and the door light does nor stay on.
Expert:  Ezekiel replied 11 months ago.

the error code E42 which means "door locking device has failed, .

Expert:  Ezekiel replied 11 months ago.

to fix this problem you will need to have the door lock replaced

Customer: replied 11 months ago.
where do i purchase a new device
Expert:  Ezekiel replied 11 months ago.

let me get you info one second

Expert:  Ezekiel replied 11 months ago.

appliancepartspros.com they ship out the same day please rate me as that's how I get paid thanks good luck

Customer: replied 10 months ago.
bought new door latch locking device and replace - same error code E42
Expert:  Ezekiel replied 10 months ago.

hello if you received the same error after replacing the door lock per error code then the control board has failed not recognizing the door lock closed

Expert:  Ezekiel replied 10 months ago.

when I looked up e42 it read the door lock being faulty quite a few people with this issue but obviously the control board is the issue

Customer: replied 10 months ago.
How do i fix that problem ?
Expert:  Ezekiel replied 10 months ago.

the only option is replacing the control board to rectify this problem