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AUSSIE- Repair Tech.
AUSSIE- Repair Tech., Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 3620
Experience:  Appliance Tech with 12 years experience in the Industry.
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I have an electrolux gas range model EHGC97BS. All of the

Customer Question

I have an electrolux gas range model EHGC97BS. All of the burners will only stay lit after several attempts...regardless of how long the knob is held down. It must be the thermocouples but how can they all have this problem?
Submitted: 6 months ago.
Category: Australia Whitegoods
Expert:  Ezekiel replied 6 months ago.
hello my name is***** will be doing my best to assist you with this matter all I ask is to be rated at the end of our chat as that's how I get paid thanks
Customer: replied 6 months ago.
How long do you expect your assistance will take please Ezekeil?
Expert:  Ezekiel replied 6 months ago.
hi there did this problem just happen or has it been going on for a bit
Expert:  Ezekiel replied 6 months ago.
getting info on this unit one second please
Customer: replied 6 months ago.
The problem has been happening for several months. It affects all burners but some seem to be worse than others
Expert:  Ezekiel replied 6 months ago.
is there any grease or build up on the burners not the grates
Customer: replied 6 months ago.
No. I have had them apart several times. All clean and the flame is only blue
Expert:  Ezekiel replied 6 months ago.
when you hold the knob in the ignitors begin to spark but takes a while for it to light orrect
Expert:  Ezekiel replied 6 months ago.
are you there
Customer: replied 6 months ago.
No it lights straight away but wont stay on when released...evev after several seconds holding down
Expert:  Ezekiel replied 6 months ago.
thermocouple but sounds like the gas valve is acting up the screen inside is not staying opened
Customer: replied 6 months ago.
Repeat..no problem igniting...burners just wont stay on....intermittently
Customer: replied 6 months ago.
How could this be on all 5 burners?
Customer: replied 6 months ago.
I read elsewhere valve problems are not so common
Expert:  Ezekiel replied 6 months ago.
I'm checking to see if this unit has a simmer board
Customer: replied 6 months ago.
Thanks I have to go now...wait yr answer.
Expert:  Ezekiel replied 6 months ago.
ill respond in the morning good night
Customer: replied 6 months ago.
Whenever you are ready Ezekiel....
Customer: replied 6 months ago.
My original question hasn't been answered. Can I have a refund please.

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