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John, restaurant equipment technician
Category: Australia Whitegoods
Satisfied Customers: 2120
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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My washing machine doesn't spin. Isn't that old. Beko WMB 81

Customer Question

My washing machine doesn't spin. Isn't that old. Beko WMB 81641 LC
Submitted: 6 months ago.
Category: Australia Whitegoods
Expert:  John replied 6 months ago.
Does the washer fill with water, and agitate properly? Thank you.
Customer: replied 6 months ago.
It fills with water, then drains the water over and over
Customer: replied 6 months ago.
I tried a function test and it wouldn't spin. It wouldn't even attempt to spin. It just fills up with water and gets stuck without proceeding. There's no hose issue, it's attached fine, it's a fairly new machine too
Expert:  John replied 6 months ago.
Is the washer less than one year old?
Customer: replied 6 months ago.
Yes. Got it in June last year
Expert:  John replied 6 months ago.
You still have new purchase warranty coverage for parts and repairs. Any DIY attemps will void the warranty. Please contact the selling dealer or the company customer service department, and request a service call by an authorized servicer.Thank you for choosing JustAnswer.If my answer helps you, please click on a star in the expert rating system, located at the top of your screen.
Customer: replied 6 months ago.
Nope, warranty expired on 31 March. It was a sale item.
Customer: replied 6 months ago.
What can I do to fix it that doesn't involve calling someone else to come and look at it on Monday? I wouldn't have come to this website for help if the advice I get is to call someone, I need it fixed now
Expert:  John replied 6 months ago.
Make certain that the drain hose end, that goes into the floor drain, is above the water level of the tub. Check the drain pump assembly to see if debris is keeping it from shutting completely off.
Customer: replied 6 months ago.
Yep, it's above the level of the tub. There's no debris or possible obstructions. Nothing in the draining tube. The filter has been cleaned. Issue is still there
Customer: replied 6 months ago.
Can you please pass my query on to someone else?
Expert:  John replied 6 months ago.
As you wish.

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