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Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 19055
Experience:  Highly accurate diagnostician with over 30 years of experience.
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I have an LG 7.5kg WT-H755TH and the dE error keeps

Customer Question

I have an LG 7.5kg WT-H755TH and the dE error keeps appearing when you put a load on to wash. The machine is probably over ten years old is it worth fixing ?
Submitted: 9 months ago.
Category: Australia Whitegoods
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Sean F. replied 9 months ago.

Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my EYES & EARS! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem.

One minute please and I will be right with you.

Customer: replied 9 months ago.
here is my email address***@******.***
Expert:  Sean F. replied 9 months ago.

Sorry didn't noticed you are in Australia, I will have to opt out since I do not have a option to find you parts.

Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! That error means that the lid switch assembly has failed to send a message to the main control that the lid is closed. The lid typically rusts and the magnet falls out so the switch does not get actuated. At that age, I would replace the machine because the magnet and switch are both no longer available and there will likely be more issues soon to follow.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Expert:  Kelly replied 9 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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