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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 19111
Experience:  Highly accurate diagnostician with over 30 years of experience.
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My washing machine fills with water but won't advance to the

Customer Question

My washing machine fills with water but won't advance to the wash stage
Submitted: 11 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is a problem with the electronic control in your machine. Unplug the appliance for a couple hours to reset the electronics. Does the behavior change after plugging back in?

Customer: replied 11 months ago.
Hi KellyThanks for your answer but still not working. I've also tried pressing all four buttons simutaneously for 10 seconds but that didn't work either. It fills with water, looks to start the wash cycle and then the rinse light flashes and the water is ejected almost immediately. It is the primavera W961 machine.
Expert:  Kelly replied 11 months ago.

Do you hear the motor start before it drains?

Expert:  Kelly replied 11 months ago.

You likely will need the carbon brushes. Can you take a look at those and compare to the picture at the link below?


Customer: replied 11 months ago.
No, the motor doesn't start before the water drains.
Customer: replied 11 months ago.
Where are the carbon brushes located?
Expert:  Kelly replied 11 months ago.

They are situated in the motor.

Customer: replied 10 months ago.
I checked the carbon brushes and they seem ok. Is there anything else you can think of
Expert:  Kelly replied 10 months ago.

If the brushes are good, it sounds like the electronic control PCB has failed.

Customer: replied 10 months ago.
I'll need to call in a repair guy?
Expert:  Kelly replied 10 months ago.

At this point, I would probably recommend that.

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