Australian Whitegoods Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! There is a plastic door closer can on the lower hinge that has probably worn down, allowing the door to drop. See number 13 and 14 in the picture at the link below. Are those parts intact?
Does the door move vertically if lifted, like maybe the lower hinge is bent down a bit from the weight of the door?
It sounds like the bottom hinge has bent down, which would allow the drop in both directions.
You will need to phone them to get the part number, it is not in the parts list.