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Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 19129
Experience:  Highly accurate diagnostician with over 30 years of experience.
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Samsung SR 21NME the fridge has stopped and the freezer is

Customer Question

Samsung SR 21NME the fridge has stopped and the freezer is still going
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the freezer is working, you have an air flow issue. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Customer: replied 1 year ago.
Hi Kelly the Frezzer isn't running and there is no frost on the back wall inside the freezer.Regards Andy
Customer: replied 1 year ago.
Hi Kelly I meant the Frezzer fan isn't running
Expert:  Kelly replied 1 year ago.

The fan not running is an issue. You will need to determine if the fan is not getting voltage or the fan is faulty. Do you have a meter to test for voltage?

Customer: replied 1 year ago.
I have a meter
Expert:  Kelly replied 1 year ago.

Can you test for voltage at the fan motor?

Customer: replied 1 year ago.
I will,the fridge is at my holiday h,e so I will check it this week.Regards Andy
Expert:  Kelly replied 1 year ago.

You bet, thank you. I suspect it will have voltage and will probably just need to be replaced.

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