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Rob
Rob, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I'm housesitting at a Friends of use the washing machine and

Customer Question

I'm housesitting at a Friends of use the washing machine and it won't open
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Rob replied 1 year ago.

Im so sorry that no oneelse has responded to you.

Apologies for my delayin replying, I only just came online and saw your question. Are youstill looking for help with this?

Please don't rate myanswer until we have explored all possible avenues. Please just usethe reply button to contact me.

Are you able to pull the machine out from under the counter?

Did the machine spin the water out or is there still water in the drum?

Thanks

Rob

Customer: replied 1 year ago.
Hi Rob I have done another cycle still not opening I've cleaned the filter & at the moment of got it switched off and then I'll turn it on before I go to bed. It weighs a tonne and I don't have a burley bloke here to help. Anyway I'll see how it goes regards Giselle
Customer: replied 1 year ago.
Ps there is no water in the drum as I drained it at the bottom
Expert:  Rob replied 1 year ago.

Hi Giselle

Let me know if it wont open. To be able to release the door manually, we will need to pull it out though, sorry

Rob

Customer: replied 1 year ago.
Hi Rob still no luck, I think that we will have to call a service person when they return. so therefore not happy to pay the extra fee. thanks anyway Giselle
Expert:  Rob replied 1 year ago.

Hi

We would be able to do this, bt you would need to pull it out, sorry

Customer: replied 1 year ago.
Hi there Rob, I assume you got my last message saying that I hadn't resolved the issue and therefore was not happy to pay the extra 34.85, but I have noticed on my account that it has been taken out. Please advise what to do. regards Giselle
Expert:  Rob replied 1 year ago.

Hi Giselle

Thanks for the message

I only answer questions so have no access to deposits etc, sorry

You nee to contact customer services who will assist you.

All the best

Rob

Customer: replied 1 year ago.
Thanks rob I contact them tomorrow then I'll leave good rating
Expert:  Rob replied 1 year ago.

Hi

Thanks

Take care

Rob

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