How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 5364
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Australia Whitegoods Question Here...
Rob is online now
A new question is answered every 9 seconds

I have a Blanco Dishwasher BFCWC65 which is now 2-3 years old. I

Resolved Question:

I have a Blanco Dishwasher BFCWC65 which is now 2-3 years old.

I had issues with it draining, however after clearing filters etc this fixed the problem, or so we thought.

Unfortunately what is happening now is the dishwasher refuses to go from the wash cycle to the rinse cycle. It essentially is attempting to move from wash to rinse, however it is stuck in this mode and nothing happens.

Is it time for me to get a new dishwasher?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Rob replied 1 year ago.
Welcome, my name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

Sorry for the delay in replying, I only just came online and saw your question. Are you still looking for help with this?

Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.

It sounds like it thinks it has flooded

Does this sound like the drain pump is constantly running?
Does it stop if you open the door?

Thanks
Rob
Customer: replied 1 year ago.

Hi Rob


 


It doesn't sound like the drain pump is constantly running. It makes a weird sound, almost like when a motor gets stuck and then stops. This cycle then repeats until we turn the dishwasher off or open the door.


 


The first time it happened there was water on the floor of the dishwasher. However after draining it by cleaning everything and resetting as outlined in the manual we are still having the issue where it won't move on from the washing to rinsing cycle.


 


Thanks


 


Andrea

Expert:  Rob replied 1 year ago.
Hi Andrea

It sounds like the machine has water in the base, where the pumps are.

This sets the flood guard and the discharge pump will run continuously in an effort to protect the electrics in the base.
Turn off the electric.
Pull machine forward.
Put towels down behind the machine.
Tilt machine back at 45 degrees.
Water will come out the back.
The machine should now be reset.

Let me know if water comes out the back

Thanks
Rob
Customer: replied 1 year ago.

Hi Rob


 


We tried it last night.


 


Tilting the machine back 45 degrees resulted in no water coming out.


 


We tried running the dishwasher again.


 


On cycle 1 it completed the cycle.


 


On cycle 2 it stopped when wanting to go from the wash to rinse stages of the cycle, making the "motor stuck" noise.


 


Upon opening the door there was water in the base.


 


We ran the reset program and the dishwasher drained without a problem.


 


Does this help?


 


Thanks


Andrea


 


 

Expert:  Rob replied 1 year ago.
Hi Andrea
Thanks
I think you will need to run it a few more times.
We need to know if this only does it on one cycle and not on the others OR, does it do it randomly on all cycles

Thanks
Rob
Customer: replied 1 year ago.

Hi Rob


 


We ran it on all cycles from the basic wash (1 on the dial) up to the pot wash (5 on the dial). The same issue occurs on all cycles except the basic wash (as it isn't required to go from wash to rinse).


 


In addition it isn't random. I happens every time without fail.


 


Thanks


Andrea

Expert:  Rob replied 1 year ago.
Hi Andrea

Thanks
It sounds then like an issue with the main control board, as we know there isnt a problem with the drain pump, as you can get the machine to empty.

The problem is that this part is expensive and, unfortunately, there is no way for the home owner to test it.
Under these circumstances you may be better to have a technician to come and do a hands on diagnosis of this.

Sorry its not great news

Rob
Customer: replied 1 year ago.

Thanks Rob


 


Are you able to give a ball park figure for repair?


 


Searching the net it looks like a replacement part will be roughly $200.


 


Given labour I am assuming this could be a $400+ job. Does that sound around the mark?


 


In your opinion, would I just be better served buying new one and do you have any brands that you could recommend?


 


Regards


Andrea

Expert:  Rob replied 1 year ago.
Hi Andrea

Your estimates sound abour correct, sorry.

The only way I see it being much cheaper is if we have both missed something, but having re read it, I dont think we have.

If you put this money toward a new machine, you would have the benefit of a warranty on the whole machine rather than just on the part replaced.

Personally, I like Bosch, Whirlpool and Aeg. They are all well made and parts are readily available

Sorry again it wasnt great news.


Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob


Rob, Home Appliance Technician
Satisfied Customers: 5364
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other Australia Whitegoods Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/Mr Eureka/Aussie.64x64.JPG AUSSIE- Repair Tech.'s Avatar

    AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    251
    35+ Years - 40,000+ Completed 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    85
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance Technician

    Satisfied Customers:

    37
    40 years repairing things.
  • http://ww2.justanswer.com/uploads/PB/pbmfixs/2013-8-21_18853_charles.64x64.jpg Charles's Avatar

    Charles

    Architect

    Satisfied Customers:

    51
    Engineering contractor and electronics
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP