How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 12089
Experience:  Highly accurate diagnostician with over 30 years of experience.
11418111
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have an Electrolux DX403 dishwasher that wont fill (doesnt

Resolved Question:

I have an Electrolux DX403 dishwasher that won't fill (doesn't allow any water). There is a solenoid in the inlet hose just below the tap which isn't opening. I have pulled out the washer and tipped it over, there is approx. 80 volts across the 2 wires going to this solenoid when the machine is started, no click can be felt in the solenoid when it should be turning on. It seems that the problem would be either the solenoid or the control board.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! The voltage seems low to that solenoid, so I would inspect the wiring to it, any flood switches, etc. The voltage is dropping somewhere. Let me know what you find.

Customer: replied 1 year ago.
Thanks Kelly, I have tested the flood switch just by testing continuity in the wire in and out of the switch and manually opening and closing it. The circuit opened and closed as it should. There appears to be a blue wire from the solenoid going to the control board but when I pulled the board out to see there were 4 different blue wires, so without a circuit diagram I would need to almost fully strip it down to follow the wire. Do you know what voltage should be getting to the solenoid? It sounds like maybe the circuit board could be the issue but the machine is 10 years old and I have already re soldered the contacts for the relay for the heating element, (apparently a known problem with this machine) so I'm not sure if I should invest too much money in it? I guess if there is continuity in that blue wire it only leaves a black one to check but I have no idea where it goes to without pulling it all down.
Expert:  Kelly replied 1 year ago.
You should get 230 VAC to the solenoid. The issue likely lies with the circuit board. It may be time to consider replacing the machine.
Kelly, Appliance Technician
Satisfied Customers: 12089
Experience: Highly accurate diagnostician with over 30 years of experience.
Kelly and other Australia Whitegoods Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/Mr Eureka/Aussie.64x64.JPG AUSSIE- Repair Tech.'s Avatar

    AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    251
    35+ Years - 40,000+ Completed 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    85
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance Technician

    Satisfied Customers:

    37
    40 years repairing things.
  • http://ww2.justanswer.com/uploads/PB/pbmfixs/2013-8-21_18853_charles.64x64.jpg Charles's Avatar

    Charles

    Architect

    Satisfied Customers:

    51
    Engineering contractor and electronics
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP
 
 
 
Chat Now With An AU Appliance Technician
Kelly
Kelly
AU Appliance Technician
12089 Satisfied Customers
Highly accurate diagnostician with over 30 years of experience.