How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 11559
Experience:  Highly accurate diagnostician with over 30 years of experience.
11418111
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

Our 2 year old F&P top loader (Aquasmart WL80T65C) consistently

Customer Question

Our 2 year old F&P top loader (Aquasmart WL80T65C) consistently suggests out of balance during the general cycle and adds another 39 minutes to the cycle. The load does not appear to be out of balance. This has happened 5 times this wash so far.

It has worked satisfactorily until May 2013 and the machine has not been moved and is level on all feet. The problem occurs on all cycles. Any suggestions?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! At the top of the machine, there are 4 rods that support the tub assembly. At the top of those rods are plastic balls that fit into sockets on the frame of the machine. They allow for movement of the tub. If those sockets get dry, you will see the symptoms you are seeing now. Use a lithium based lubricant to lube those sockets and see if the behavior improves.

Kelly, Appliance Technician
Satisfied Customers: 11559
Experience: Highly accurate diagnostician with over 30 years of experience.
Kelly and other Australia Whitegoods Specialists are ready to help you
Customer: replied 1 year ago.

OK now done. I have used a lithium grease but I must say they were not seized and were quite free to move before I applied the grease. I'm just trying a coloured cycle to see if it makes it through without the dreaded alarms.


 


I live in Darwin and the humidity usually gets to the electronic circuitry of most of our F&P equipment. Items that have a good reputation in cooler climates often don't last long here. Our double drawer F&P dishwasher was just one of those examples. Had to take it to the dump it had that many service calls.


 


Will advise shortly on the effects of the grease.


 


Peter.

Customer: replied 1 year ago.

Ran a colours wash and had the usual problem with the spin cycle between the wash and rinse cycles. The machine gets unbalanced the tub hits the sides and the error message of unbalanced pops up. The load is checked and found to be fine but re-distributed in any case then hit start and it goes back a few minutes and does it all over again until it reaches the spin between wash and rinse.

 

I can go into the factory reset and change the spin speed to 50% and see how that goes, but I suspect it won't make any difference.

 

Peter

 

I have now changed all spin speeds to medium but the problem still persists on all programs. Any further suggestions?

We have just discovered from the place we purchased it, that we took out an extended warranty. It is still under that warranty but I don't have a lot of faith in those.

Expert:  Kelly replied 1 year ago.
Well, the fact that it is indeed going out of balance confirms that it is likely a mechanical issue, not electronic. Given that, how is the floor? Is it solid? Are the legs locked in place so they cannot move? Is the machine level?
Customer: replied 1 year ago.

Floor is tiled concrete, it is level and the machine does not "walk" across the floor. Nothing has changed in that regard since it was installed and working correctly. Legs are level and there is no potential for the machine to rock.


 


What seems to be happening is the tub belts against the side of the casing and that appears to set off the out of balance sensor. I agree it is mechanical (now I have sat and watched it perform for 45 minutes). Could it be those four SEBS silicone belts have stretched and no longer hold the tub firmly enough?


 


Peter.

Expert:  Kelly replied 1 year ago.
Yes, if the tub moves that much and the sockets are smooth, they certainly coule be. If you try to move just the inner tub from side to side, does it knock like the tub is loose?
Customer: replied 1 year ago.

Yes, it does. I don't know how much movement in the system is acceptable. I was going to video this for you but have run out of time this morning. Those retaining belts are not sagging but do seem loose and are pretty easy to replace. If I buy 4 new ones I can easily check those against the old ones for stretch.


 


I think you have put us onto the right issue here. I have family arriving in a few days and they will want to do some washing (small children) so I cannot wait for a serviceman to call in a fortnight's time.


 


Thanks for that.

Customer: replied 1 year ago.

I just spoke to spare parts and they told me if the rubber straps are not broken then that's not the issue. Don't worry about buying new ones.


 


They said it will be the metal suspension rods themselves that is causing the problem and the banging. Evidently, they get that problem all the time and its simply that they are worn. He said it's not that the ball joints are the issue, its the whole rod assembly that needs swapping out.


 


regards,


Peter.

Expert:  Kelly replied 1 year ago.
I disagree with them, especially if there is movement in the tub. You can certainly replace the suspension rods and see what happens, though. I will be interested to see what the outcome is after replacing them.
Customer: replied 1 year ago.

Honestly, I can't see what difference replacing the galvanised suspension rods would make either. I think the spare parts division just sells the whole assembly, but they did say I can buy the straps separately.


 


The ball and socket joints at the base connection with the drum are rotating just fine as do the top ones, which I greased yesterday. You can see that in the video. I think I will just buy the SEBS elastic straps, fit them and try again. I don't expect the repairman will be able to come for a few weeks in any case, so I need to make an attempt to fix it in the meantime.


 


I will try to attach the video. It may be too large to send even after I edited it. Thanks again for helping to sort this out.


 


 


Regards,


Peter.


 

Expert:  Kelly replied 1 year ago.
You may need to upload the video to YouTube and then send me the link.
Customer: replied 1 year ago.
I had trouble with uploading to YouTube, so I won't bother with the video. A repairman arrived today (warranty work) and checked the error log. Without even opening the machine he determined it needed new "shock absorbers". Will be back in four days to do the work.
Peter.
Expert:  Kelly replied 1 year ago.
Hmmm, I will be interested to see what he changes, keep me posted, please.
Customer: replied 1 year ago.

OK. Finally the FP washer was fixed today (under an extended warranty).


 


He replaced the 4 "shock absorbers" (galvanised tie rod assemblies and knuckles). The grease had leaked out of the bottom ball joints / cylinder. This would have been evident to you had I been able to upload the video.


 


I don't think the rubber straps were replaced, but I will check tonight. He said it is a known problem with them and they rectified it from the 2012 model.


 


He ran one spin cycle and declared it fixed.


 


Thank you for your help with this. I did provide a high rating and payment last week. Can you confirm that they have sent you the money please?


 


Regards,


Peter.

Expert:  Kelly replied 1 year ago.
Thank you, glad it is working. The rating did indeed go through and I sincerely appreciate that!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/Mr Eureka/Aussie.64x64.JPG AUSSIE- Repair Tech.'s Avatar

    AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    251
    35+ Years - 40,000+ Completed 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    85
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance Technician

    Satisfied Customers:

    37
    40 years repairing things.
  • http://ww2.justanswer.com/uploads/PB/pbmfixs/2013-8-21_18853_charles.64x64.jpg Charles's Avatar

    Charles

    Architect

    Satisfied Customers:

    51
    Engineering contractor and electronics
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP