How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 11813
Experience:  Highly accurate diagnostician with over 30 years of experience.
11418111
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

My meile novtronic W937 washing machine intermittently starts

Resolved Question:

My meile novtronic W937 washing machine intermittently starts filling with water at the start of the programme and then stops after washing out the soap dispenser, and the water inlet light comes on. The rest of the cycle it fills properly. It doesn't happen every time.
If I fill it manually, the cycle runs through as normal.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! You may have a plugged screen in the valve. Remove the hoses from the fill valve and clean out the screens and see if the behavior changes.

Customer: replied 1 year ago.

I had already cleaned the inlet valve, but with no success. Any other ideas?

Expert:  Kelly replied 1 year ago.
If the screens are clear, the valve will need to be replaced.


Please remember to leave positive feedback before you leave. If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.

Is there another valve inside the machine, not just in the hose? If so, how do I access it because it is not visible from the outside of the machine.

Expert:  Kelly replied 1 year ago.
The valve is part of the hose, or "waterproof system" and will need to be replaced as part of that assembly.
Customer: replied 1 year ago.

I need to know if there is another inlet valve inside the washing machine, and if so how do I access it. The hose on my machine just go directly inside, with no connection outside of the machine.

Expert:  Kelly replied 1 year ago.
No, there are no other valves. There is only the assembly in the hose.
Customer: replied 1 year ago.

Can you please give me a part number?

Expert:  Kelly replied 1 year ago.
That valve is available below.


CLICK HERE


Please remember to leave positive feedback before you leave. If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.

Thankyou.


I still can't work out how to access it. The hoses go into a plastic fitting which is held in place with screws. It is on the bottom left hand corner of the machine when the back is facing you. Do I access it from under the machine. If this is not the problem could it be a circuit board?

Expert:  Kelly replied 1 year ago.
That valve is in the hose before it gets to the machine. There is a plastic housing around it.
Customer: replied 1 year ago.

Sorry to be a pain. The hose is about the diameter of my thumb and is completely plain with nothing attached to it.

Expert:  Kelly replied 1 year ago.
What valve screen did you clean?
Customer: replied 1 year ago.

I just cleaned the screen on the inlet which attaches to the mains water.

Expert:  Kelly replied 1 year ago.
Page 44 in the manual shows the area that valve is located, just to the right of the machine, under the faucet. The manual is available below.


CLICK HERE
Customer: replied 1 year ago.

No, my machine doesn't have the box. There is nothing at all on the hose.

Expert:  Kelly replied 1 year ago.
I am not sure then, the information I have is incorrect apparently. The side panel will likely come off to allow access to the water valve.
Kelly, Appliance Technician
Satisfied Customers: 11813
Experience: Highly accurate diagnostician with over 30 years of experience.
Kelly and 3 other Australia Whitegoods Specialists are ready to help you
Customer: replied 1 year ago.

The side panel doesn't come off. I guess I will have to ship it 800km for a service. Thanks for your help.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/Mr Eureka/Aussie.64x64.JPG AUSSIE- Repair Tech.'s Avatar

    AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    251
    35+ Years - 40,000+ Completed 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    85
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance Technician

    Satisfied Customers:

    37
    40 years repairing things.
  • http://ww2.justanswer.com/uploads/PB/pbmfixs/2013-8-21_18853_charles.64x64.jpg Charles's Avatar

    Charles

    Architect

    Satisfied Customers:

    51
    Engineering contractor and electronics
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP