How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 11873
Experience:  Highly accurate diagnostician with over 30 years of experience.
11418111
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

DishDrawer is flashing F1, with continuos beeping. Is there

Customer Question

DishDrawer is flashing F1, with continuos beeping.
Is there anything I can check or do before phoning service centre.
It started this trick during the night while not in use.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! There is water under the lower drawer and the flood sensor has activated. Unplug the machine right away and dry the cabinet area below the drawers out very well and see if the leak returns. If it does, you will need to find out where the leak is. You can get to the water simply by pulling the lower drawer out and using a towel to sop up the majority of it then placing a fan to blow in there for several hours until completely dry.

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.

This is a single drawer washer, not sure if I can get under anything to mop up, but I will go and check the pipes and get back to you thanks.

Expert:  Kelly replied 1 year ago.
You bet, once you get the water all dried up, it will restore normal operation.
Customer: replied 1 year ago.

Right I have seen water under the single drawer by peering with a torch.


There is someway of unlocking the drawer and taking it right out isnt there? Does it have locking tabs or something..

Expert:  Kelly replied 1 year ago.
Yes, on the sides in the front, they are round and near the front panel. They pull straight out allowing the drawer to be removed slightly, be careful of the wires harness in the back.
Kelly, Appliance Technician
Satisfied Customers: 11873
Experience: Highly accurate diagnostician with over 30 years of experience.
Kelly and other Australia Whitegoods Specialists are ready to help you
Customer: replied 1 year ago.

Yes right, I did all that, had fan heater in for 3 hours, and now dry as a bone!


BUT still getting the F1. have you got any more suggestions.

Expert:  Kelly replied 1 year ago.
The board that is down on the cabinet base can hold moisture for some time. If you are absolutely sure it is dry, especially in the left rear corner where the board is, the board was likely damaged by the water when power was connected to it.
Customer: replied 1 year ago.

Does that mean I need a new board?

Expert:  Kelly replied 1 year ago.
I would place a fan down there for a bit longer because the water can get in and under the mount of the board. If in 12 hours of fan and the problem still exists, yes, the board will need to be replaced.
Customer: replied 1 year ago.

do I have to pay another $47 for more answers to the same problem

Customer: replied 1 year ago.

Am I able to get more answers to my problem dishwasher?


After reassembling the dish drawer it will not shut properly

Expert:  Kelly replied 1 year ago.
Oh no, I will help you as long as it takes. Is the F1 error gone now and just the drawer issue is present now?
Customer: replied 1 year ago.

Thank you, first time user, wasnt sure how the system worked.


The F1 has gone and I ran thru a rinse cycle then I took drawer out again and looked for any wet area on the base it was all good.


re assembled the drawer, put thru another rinse and the water flowed out over the sides.The board area is still dry, but now the door won't shut properly.


 

Expert:  Kelly replied 1 year ago.
Is the plastic harness in the back of the drawer bending correctly where it should or could it be binding?
Customer: replied 1 year ago.

Could you give me description of plastic harness, not sure what that is

Expert:  Kelly replied 1 year ago.
Sorry, I should have elaborated. There is a plastci part that houses and protects the wires to the drawer. It bends in the middle as the drawer closes. Sometimes that can get out of adjustment and bind or get down in the track area.
Customer: replied 1 year ago.

The harness wire that is clamped to the 3 pipes, the black flattened one of which must hold the wires, seem to be the same as they were orginally. impossibile to see when the drawer closes tho.


2 plastic clamps either side at the end of the tracks, what position should the clamp be when the drawer is out.

Expert:  Kelly replied 1 year ago.
When the drawer is out, the harness hould be nearly fully extended.
Customer: replied 1 year ago.

Yes it is fully extended.


What about those clamps should the mouth be facing forward or clicked up when the draw is open/out

Customer: replied 1 year ago.

The plastic harness is functioning correctly.


What next?


 

Expert:  Kelly replied 1 year ago.
Sorry for the delay, we lost internet here lastnight. If the harness is not binding, did you get the drawer back on the track properly and did you reinstall the lockign pins?
Customer: replied 1 year ago.

Have taken drawer off and on several times and am sure it is on correctly.


You havnt commented about the clamps/latches a/a are they up or forward when drawer is out.

Expert:  Kelly replied 1 year ago.
If you are referring to the plastic clamps that lock the hose and harness in, they should be locked and in the down position.
Customer: replied 1 year ago.

No I am referring to the two clamps on the back wall that lock the drawer in.


 

Expert:  Kelly replied 1 year ago.
The lid id what locks the drawer in, so I am not quite sure what clamps you are referring to, sorry. Do they clamp the hoses to the back of the machine?
Customer: replied 1 year ago.

No nothing to do with the hoses - theses white plastic latches are on the back wall and next to the tracks.


Looks like they clamp onto the apertures on the back and lower corners of drawer when it is shut..


So if the lid locks the drawer - what else could be stopping it closing by 2cm.


 

Expert:  Kelly replied 1 year ago.
I think you pulled the tracks out too far, they go in those plastic keepers.
Customer: replied 1 year ago.

All solved the two spring loaded clamps I have been talking about should have been in the forward position. The drawer shuts and I have run it thru a rinse cycle and all good.


However still don't know where the water came from that caused the original F1 problem. I will know what to do next time! Thank you.

Expert:  Kelly replied 1 year ago.
That is great news, glad all is working!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/Mr Eureka/Aussie.64x64.JPG AUSSIE- Repair Tech.'s Avatar

    AUSSIE- Repair Tech.

    Appliance Technician

    Satisfied Customers:

    3615
    Appliance Tech with 12 years experience in the Industry.
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    251
    35+ Years - 40,000+ Completed 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    85
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance Technician

    Satisfied Customers:

    37
    40 years repairing things.
  • http://ww2.justanswer.com/uploads/PB/pbmfixs/2013-8-21_18853_charles.64x64.jpg Charles's Avatar

    Charles

    Architect

    Satisfied Customers:

    51
    Engineering contractor and electronics
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP
 
 
 
Chat Now With An AU Appliance Technician
Kelly
Kelly
AU Appliance Technician
11873 Satisfied Customers
Highly accurate diagnostician with over 30 years of experience.