Login|Contact Us
Question and Answer

Australia Whitegoods

Ask an Australia Whitegoods Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

not dissolving tablet on any cycle

 
AUSSIE- Repair Tech.'s Avatar
  • Answered by:AUSSIE- Repair Tech.
  • Appliance Technician
  • Positive Feedback: 99.2 %
  • Accepted Answers: 3604
Verified Expert
in Australia Whitegoods

Recent Feedback

Positive
Very helpful and fast reponse. Many thanks.
Positive
Aussie Repair Tech was very but unfortunately could not fix as Washer requires a...
Positive
Excellent service and advice,part being repaired
Positive
good answer
Positive
Sounds like I will have to buy a carton of beer and get a couple of mates...
Positive
Great service - thank you so much
Positive
Sounds logical particulary given we can't 'see' anything amiss. Will try out...
Positive
It was great to get an honest clear response to my question and VERY FAST! Thank...
Positive
Thanks mate, you were so quick and gave all the info. in terms anyone could...
Positive
There was nothing said about tipping!!

Customer Question

not dissolving tablet on any cycle

 



Already Tried:
changed the tablet put cleaner though unit checked spray arm rotation

Submitted: 248 days and 2 hours ago.
Category: Australia Whitegoods
Value: AU$36
Status: CLOSED
Picture
Expert:  AUSSIE- Repair Tech. replied 247 days and 18 hours ago.

Hi there and welcome to the site, thank you for your inquiry today,

Please remember to rate my assistance today after helping you with your inquiry.

May I have the full model number and brand of your dishwasher please?

Customer replied 247 days and 15 hours ago.

My dishwasher is a Westinghouse model 907


 


First indication of trouble was the detergent tablet not fully dissolving and cleaning of items was poor.


Switched to another brand of tablet but same result


Have checked free rotation of spray arms - think maybe temperature too low.


Installed a cleaning compound and cycled this on 'heavy' but wax seal on bottle did not melt to release contents.


I am a qualified fitter and can understand and repair faults if I can get a diagnosis from you.


Ivan,


 

Picture
Expert:  AUSSIE- Repair Tech. replied 247 days and 15 hours ago.

Hi Ivan,


Its a Westinghouse SB907 ?

The tablet is being placed into the wash compartment base, not the dispesner correct?

Customer replied 247 days and 9 hours ago.


Tablet has been placed in the dispenser in the door


Door opens OK but tablet not dissolved - still in dispenser or fallen to base and still not dissolved


Ivan

Picture
Expert:  AUSSIE- Repair Tech. replied 247 days and 9 hours ago.

Hi Ivan,

I want you to do a test for me please?

Place a tablet directly onto the base of the wash compartment and run a normal cycle through the dishwasher.

If the tablet disolves, the dispensor isnt opening at the correct time.

If it still doesnt disolve, then we will look at other causes of this*

Ca you do that please?

Customer replied 247 days and 1 hours ago.


I did as you requested.


The tablet placed in the bottom of the wash compartment has dissolved completely during a normal cycle and the items appear clean as they would when the machine was in good order.


Over to you.

Accepted Answer

Picture
Expert:  AUSSIE- Repair Tech. replied 246 days and 17 hours ago.

Okay, excellent, thank you Ivan

The dispenser solenoid is most likely the culprit here.

You have 2 choices now.

Place the tablet on the floor of the dishwasher as we have just done and use the machine in this manner. (No cost at all)

Or, replace the dispenser module in the door. The dispenser has an electric solenoid which is supposed to mechanically open the door and release the detergent when signaled from the main controller. Yous isn't functioning correctly.

If you wish to replace the dispenser solenoid, here is what you are up against.

Click here for the dispenser video<<<<<<<<


My dispenser broke around 3 years ago, I still just place a tablet on the wash compartment floor and use it like this, I find the wash quality is actually better than using the dispenser*

The parts contact:

Big Warehouse spares* (Select full model number from list*)
SB907( *** ) Need extra numbers/letters
http://spares.bigwarehouse.com.au/index.php?cPath=64685_79594

If you have any further questions, just ask, I'm happy to answer them and hopefully receive a positive rating from you regarding your question.

Thank you for using Just Answer.

AUSSIE- Repair Tech.41138.9655417824

Expert TypeAppliance Technician
Category: Australia Whitegoods
Pos. Feedback: 99.2 %
Accepts: 3604
Answered: 8/17/2012

Experience: Appliance Tech with 12 years experience in the Industry.

Ask this Expert a Question >
Picture
Expert:  AUSSIE- Repair Tech. replied 246 days and 14 hours ago.

Let me know what you end up deciding okay,

If you do change the dispenser and have any trouble with that, drop me a reply here, I'll do my best to help okay.

Thank you for the positive rating.

Customer replied 246 days and 3 hours ago.

Having had washes with good results since placing tablet in washer compartment rather than dispenser I'm pleased to report problem solved. I won't instal another dispenser solenoid.


Many thanks for the good advice.


Ivan

Picture
Expert:  AUSSIE- Repair Tech. replied 246 days and 2 hours ago.

Thanks Ivan,

Cheers.

 
Tweet

AU Appliance Technicians are Online Right Now

Ask Your Question Now
Ask an AU Appliance Technician
Type Your Australia Whitegoods Question Here...
characters left:

Top Australia Whitegoods Experts

See More AU Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an AU Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
209 AU Appliance Technicians are Online Now
Type Your Australia Whitegoods Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan