Hi i have a samsung sw80sp diamond drum washing machine it is displaying dE error and will not change! have seen whether the pipe is clear of debris and the pipe itself is fine. it drains when i do "child lock" it simply appears to not rinse or spin as the main issues!
clearing pipe. child lock to drain (which does work) spinning seems to be issue, i may have over filled it :S
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Don't you dare tell me I paid $18 for you to ask if I needed a response!! Yes I do require a response and I dot appreciate being charged for nothing!
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Hi there and welcome to the site,First of all, its a good faith deposit, no answer means you simply apply for a refund and get your money back, no problems at all. We do our best to answer everyone's questions and in the best time possible, its just that sometimes finding the right expert for your brand and model appliance is the key to getting the right information/answer.I sense you are agitated at not receiving a response yet, so I will ask you if you would like to continue, or apply for a refund of your deposit please?Im happy to help you with this, I just don't want to receive negative feedback because of a misunderstanding on how this system works etc,,http://ww2.justanswer.com/how-justanswer-worksThank you and sorry for the delayed response in our service to you. AUSSIE- Repair Tech.41129.503027662
I would like to continue and apologise for the response earlier my mother is rather elderly and not too great with the Internet my names Sarah I am her daughter, thank
Hi Sarah,Thank you for your reply, there is no need to apoligise The dE error fault code refers to the door interlock safety switch.dE = Door ErrorThe controller of the washing machine is sensing a problem with the door safety lock switch locks the machine door for all operations of the machine. It basically thinks the door isnt closed and locked and this is why the fault code is displaying. (Even though it actually is closed)Here is what you are up against basically,http://www.youtube.com/watch?v=p14EEa4AYGM&feature=relmfuAnd to source the correct part, the company below ships nationwide fast and cheap.Alternatively, if you are not prepared to do this yourself, contact a local repairer, or ring Samsung and they will organize to come out and repair the machine along with 1 years warranty.Samsung, Call 1300 362 603Any further questions, just ask, I'm happy to answer them and hopefully receive a positive rating regarding your inquiry today.
Please have your make & modelnumber readily availablewhen contacting us or visiting us.
Appliance Tech with 12 years experience in the Industry.
It is a top loader though?
Same thing, only with the lid switch instead of the safety door locking switch as per a front loader. The lid hinge presses against a lever inside the control panel compartment on a top loader and they have a bad habit of rusting away (the spring/contacts etc)The fault code is the same, the machine thinks the lid isn't closed, even though it is.
Door open error - The door is not closed correctly
Check that the door is closed