Australia Whitegoods

Ask an Australia Whitegoods Question, Get an Answer ASAP!

ra-mc

Customer Question

Blanco cook top BCCT6 all lights flashing on controll panel very fast. tea towel left on cook top but not on?
Help Doug?

Optional Information:
Brand: Blanco
Type of Appliance: Oven & Range

Already Tried:
Bcct6 all lights fashing madly on control panel? If you fail will you send me $80.00?

Submitted: 275 days and 4 hours ago.

Category: Australia Whitegoods

Value: AU$78

Status: CLOSED

Expert: Jon replied 274 days and 20 hours ago.

Jon Grella : Hello. My name is XXX XXX I can help you today.

Jon Grella : Are there any error codes showing, besides the lights flashing on the display?

Customer :

Yes Thanks Jon,

Customer :

C and an o on every second burner

Jon Grella : The errors you are getting are a communication error and a power error, which means there is a miscommunication between the burners and the main computer.

Jon Grella : You would need to call a service company out to take a look to see what is going on with the wiring in your unit. You could either have shorted wiring or the main computer can be damaged inside the unit. The appliance service tech that you call in will take the cooktop out and check all of the wiring and the computer.

Jon Grella : If you need me to recommend someone in your area I can do that. Otherwise, if you feel you want to take a shot at looking at this, although I don't recommend it, get back to me here and I'll help you more.

Jon Grella : If you feel I have helped answer your question, please rate my performance below. Please rate better than ok service so that I can get credit for h

Jon Grella : Helping you. If you feel that I don't deserve that kind of rating, please don't give a negative rating, just hit reply button and come back to this chat and I will help you until you are completely satisfied.

Jon Grella : Thank you.

Customer :

Jon,

Customer :

Ultimately,after about an hour of commencing the lights stopped flashing, so I just hit the power off "o" button and all restored.

Customer :

I do not wish to be charged for this nor your advice. This was a free trial, was it not?

Customer :

Please donot activate my credit card and confirm this by return.

Customer :

Many thanks, Doug.

Jon Grella : Hey Doug,

Jon Grella : Wjat ever arrangements you hve sent up with the website I would not know about. That would be something better left handled by the customer support department. You can email them directly if you have any issues regarding the payment arrangements.

Jon Grella : I am glad that you have fixed the machine. I was under the influence that you had already tried flipping power off to the machine already.

Jon Grella : Hello there.

Jon Grella : The machine is working fine for you now with out any codes or lights flashing?

Jon Grella : If so just give the cooktop a good cleaning and keep and eye on it for the next several days. And if you have any troubles just get back to me here amd I will help you more.

Customer :

Jon, the power off "o" is not available when all the lights are flashing. This only works when the flashing comes to a halt. Your information is too late and superfluous. Doug.

Jon Grella : I didn't mean to power off on button on the machine. Next time this happens you need to flip the breaker off at your box. The main power supply.

Jon Grella : Even when the codes come up you will be able to flip the power off by flipping off the circuit

Jon Grella : And this way you will not have to wait the hour or so until the codes go away.

Jon Grella : When you left your towels on the cooktop was the cooktop either cooling down or did any of the towel get burned to the top of the cooktop?

Customer :

No, I did that at the outset with no success. Three times! No luck there.

Jon Grella : Ok. So even whethe unit was completely shut down no power to the unit at all, and then powered back on the error codes still came up?

Jon Grella : Did you wait about ten minutes before turning the power back on each time?

Customer :

PLEASE ENSURE WITH YOUR CREDIT DEPARTMENT THAT I AM NOT CHARGED!!!!

Jon Grella : That is something that you have to take care of yourself. I can't handle payment issues with you on behalf of the website. I am oly an expert here with the website. You need to speak with customer service.

Jon Grella : Again, your ca is only charged the deposited

Jon Grella : Sorry

Jon Grella : Your card is only charged a deposite

Jon Grella : Depost to get the question listed

Jon Grella : Then when an expert supplies you with an answer you like you can choose to accept it. And when you do the rest of the money gets deducted from your card

Jon Grella : So here, since you didn't accept my answer nothing has been paid to me nor ha the website deducted any other money from your card that you didn't already authorize.

Customer :

So how do I decline to accept this answer?

Jon Grella : When ratimg my perfrpmance below this chat just rate with ok service and it will close out the chat. Then you can email customer support department at XXXXXXXXXXXXXXX@XXXXXXXXXX.XXX to ask for a refund of the deposit.

Customer :

OK thanks Jon.

Jon Grella : You got it. And remember if you have any other problems with this machine in the future you can come back here and I will help you more for no additional charge.

Jon Grella : Thank you. Have a pleasant day.

AU Appliance Technicians are Online Right Now

Ask an AU Appliance Technician

Type Your Australia Whitegoods Question Here...

characters left:

Top Australia Whitegoods Experts

See More AU Appliance Technicians

In The News

Learn More

How It Works

Ask an Expert
Get a Professional Answer
Ask Followup Questions
100% Satisfaction Guarantee

Learn More