I have a Westinghouse Virtuoso (unsure of the exact model number) which sounds a double beep every 2 minutes or so. The freezer is also rapidly losing temperature and our food is defrosting, despite the fact that it is sealing perfectly fine and nothing is obstructing the freezer door. The beeping is getting extremely annoying as we are having to get up in the middle of the night to 'reset' the alarm, and then it just starts up again about 15minutes later. Any help would be so appreciated :) Belinda
Rearranging the items in the freezer in case of obstruction, readjusting the temperature on the freezer, resetting the alarm, pressing 'quick freeze' to try to get the temperature back to normal.
Hi there Belinda and welcome to the website, thank you for your inquiry, Please remember to rate my answer based on the service you have received here today. If there are any problems at all, please respond before rating and allow me to reply first so we may have a positive outcome regarding your inquiry.
When a frost free fridge starts alarming at time intervals such as in your case, it is alerting you to the fact that there is a problem with one of the components in the electrical circuit for your automatic defrost system
The defrost system is made up of a heater element, a defrost thermostat, the timer/controller, the temperature sensors, plus the cooling fan. One of these components is faulty and the fridge keeps beeping to warn you that you are facing an impending problem unless the appliance is diagnosed and the fault found and repaired. Basically, it is telling you there is a problem with one of the above mentioned and the appliance is going to go warm and you will lose food.
As far as the beeping goes, it will not stop unless you switch the fridge off and have it repaired. There is no magical reset for a technical problem such as this. The fault needs to be found and repaired, then the controller will go back to normal operation and the fridge will work 100% again.
To diagnose this fault, the fan panel in the back of the freezer will need to be removed, then you can get to the parts mentioned above and test them all with a multimeter etc,,
If you have a multimeter, I am happy to tell you how to go about trying to sort out this problem? Just let me know. Unfortunately, you will be needing some parts, and until you do this you wont know exactly which part is required either. So there will be no immediate fix tonight I'm sorry to inform you.
I'll give you the contact details for Westinghouse, you can ring them first thing in the morning and see if they can come out and repair the fridge... At least they will be able to get the required parts quickly and might even bring the majority with them, on the first call..
1300 363 640.
If you go here, you can enter your region and post code and locate the nearest service centre to your area also,
As long as you keep the doors shut, switch the fridge off when you go to bed tonight and then switch it back on in the morning,,It is starting to go warm anyway and leaving it running is not really a good idea anyway until you have it repaired...
If you have any further questions, just ask, I'm here to help.
If you would prefer to get a local tech out to take a look, supply me your region and post code, I am happy to locate you a reputable repair service in your area, okay.
Please remember to rate my answer on the service I have provided you. I’m hoping for a rating of "great service", or at the bare minimum "okay service". If you feel the need to rate any lower than this, please reply to me first so I can meet your expectations and we can have a positive outcome regarding your inquiry.
Thank you so much, at least we know where to go from here! We do have a multimeter, so is it beneficial for us to test which part is faulty before calling Westinghouse? Thanks again, you have been so helpful!
Okay, you need to remove the fan panel and do the following checks,Heater element on evaporaterhttp://www.youtube.com/watch?v=311BiD76iYgDefrost thermostat on evaporaterhttp://www.youtube.com/watch?v=zmdsBkO46dk&feature=relmfuAlso, any ice build up behind the fan panel also?Dont forget to rate my answer and keep me posted also okay Good luck.
Thank you! I will let you know the outcome :)
PS please let me know if you receive the rating - I have been trying to click on it and nothing is happening?!
Nothing as of yet, I will have to contact the admin team and let them know,In the meantime, you may try again, if it doesnt work, then you can type out what you would have rated me and I will bring it to their attention hopefully*Thank you. Your honesty is appreciated
Yeah it is still not letting me click it...I am able to hover the mouse over the rating and it highlights it, but when I click on it it doesn't register in any way.
I would like to give you an 'Excellent Service' rating. You have been so helpful and given us so much direction with the issue - thank you!
Thank you, XXXXX XXXXX forwarded this to administration and am awaiting their reply,I appreciate you coming back and letting me know.If you require any further assistance at all, just send me a reply here,Keep me posted, Id like to know you got this sorted okay
Appliance Tech with 12 years experience in the Industry.
Hi again, just wondering if we can get a hold of a workshop/repair manual or wiring diagram as we have taken the rear panel off inside the freezer and the wiring for the parts you've mentioned seem to run in the panel behind the evaporator coils?
There should be a wiring diagram on the rear of the fridge cabinet, there usually is.As far as a repair manual goes, only Westinghouse employed techs will have this kind of info etc,,I dont have it and therefore cannot supply you with this kind of info,,The wiring connecters for the above 2 mentioned parts should be able to be unplugged without too much trouble, just for the purpose of testing*If you upload a pic or something, I can give you some further advice if need be?
Hmm there is no wiring diagram on the fridge but here is the attached pictures. Is there any chance you know the wiring colours to test? Thanks so much. By the way if it helps in any way our model number is XXXXXX
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The red and pink wires both go to the defrost thermostat. When you test it now at room temp, there should be no continuity* When frozen, it should have continuity*Test the red and pink wires together*The defrost element is the 2 blue wires, they should have continuity.Test the 2 blue wires together,Undo the plug connecters and stick your multimeter into the wiring connecters at the end of each wire, in the plug connecters for the respective pairs*
Fantastic, thank you. It ended up being the defrost heater...we have ordered a new part. Thanks so much!
You are most welcome,I'm glad we got this sorted and saved you some $$ along the way,Thanks for using the website,