Washing machine called "Smart Drive 9 - Excellence - 7.5. Was working and had finished wash cycle and started rinse but stopped and will not go again. Bowl still has water in it which will not drain as the maching will not move forward to "spin" cycle. What can we do do get the machine working again - we are in Brisbane's northern suburbs.
Brand: Fisher and Paykel
Type of Appliance: Washer
We have tried turning machine off and on and have moved through all the possible combinations of cycles but nothing works. We have also tried using hot water instead of just cold - no change
If you place the machine into spin, does the machine start the drain pump?
I need you to put the machine into diagnostic mode.1. With machine off: Press and hold the Wash Temp Down & then the Power button.2. Press the Spin Speed Up button 3 times, until the Low, Slow & Hold lights are lit up.3. Note the position of the lights, from Right to Left in the Wash Progress Bar There are 8 lights on a row.Please give me the position of the lights like this O O O X X O O X where X= lit up O = dark
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Were you able to put the unit into diagnostics?
Yes - finally able to put into diagnostics as requested. The lights indicate as follows from right to left
O O O X X X O O
Have you received the answer to the diagnostics yet? If so am awaiting your response please
Its not coming up a valid fault. Lets do this , a little shorter routine.Unplug the washer and press a couple of buttons until no light come on then plug it back in.1. With machine off: Press and hold the Wash Temp Down & then the Power button.You should hear some beepsYou should be able to manually run some componentsThe "regular" button should toggle the pump on and offThe hot warm cold buttons should toggle the water on and offTry that and tell me if the pump will run
yes the pump is now running thank you - this was after we pushed the "regular" button only
yes the pump is now running thank you - this was after we pushed the "regular" button only - how do we stop the pump from running to try the water on and off?
Ok drain the water out and try it again. If the washer still will not operate then you have a bad computer board.
OK Thanks for that - the water has all drained out but the machine will not restart again. If we have a bad computer board is it worth repairing or shud we bite the bullet and trade it in on a new machine???
The boards are about 185 unless it's an older model, then they are more.Thats a judgement call on your part. I guess when something that big goes, other stuff will be close behind, if you know what I mean.
35+ Years - 40,000+ Completed 'Real World' Repairs
OK Thanks for that